Privacy Policy

Before you give us your consent for processing your personal data or provide us with your personal data through any form on our Site, we kindly ask you to carefully read this Privacy Policy. It's important that you fully understand the conditions under which we would cooperate. This Privacy Policy applies to your use of the Services as defined in our Terms and Conditions.

This Privacy Policy outlines how and when we process personal data of individuals who use the Site, as well as the purposes, conditions, and security measures associated with the use and disclosure of this data. It also covers your rights regarding your personal data.

Table of contents

Interpretation of the Terms General Types of Data Collected Mode and Place of Processing Personal Data Purposes of Processing Detailed Information on the Processing of Personal Data Legal Bases for Data Processing Your Rights as Data Subject regarding Your Personal Data the Company Processes Additional Information for California Residents Additional Information About Data Collection and Processing Breach Notifications Updating this Policy Contact Us

Interpretation of the Terms

“Personal data” is any information relating to you and that alone or in combination with other pieces of information allows a person that collects and processes such information to identify you as an individual.

“Processing of the personal data” means any operation with your personal data, whether or not by automated means, such as collection, recording, organization, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.

“Data subject” is any identified or identifiable natural person whose personal data is processed by the controller responsible for the processing; it means you as a Customer of the Site.

“Consent of the data subject/user” is any freely given, specific, informed, and unambiguous indication of the data subject/user's wishes by which they, by a statement or by clear affirmative action, signifies agreement to the processing of personal data relating to them.

“Site” refers to a website OrderEssay.com owned and operated by the Company (

Some other terms like Customer, Expert, Company, etc., are defined in our Terms and Conditions.

General

Each time you access the Site, we collect log data and place cookies on your device to track your activity. You have the option to disable cookies, except for those necessary for the Site to function properly.

If you are a registered Customer, we may collect and process cookie identifiers, as well as any information you provide during registration.

Types of Data Collected

The Company collects only the following information from you, and solely for the purposes stated below:

Account for Customer

The Company collects and processes personal data that you submit during registration and when making changes to your account settings. Certain information is required for registration purposes. Please note that we are not responsible for any consequences that may arise from you sharing personal information with the Experts.

Order Details

The Company collects and processes your order details, including all the information you provide when completing the order form. This also applies to any information shared with the Expert via the Messaging System and the instructions for the assignment.

Posting of Information

We process any personal data you voluntarily submit on the Site, such as surveys you complete or feedback you provide. This includes information shared in communications with our customer support team when you contact us to ask questions or resolve issues.

The Company may also process information you provide (including content and messages) that you post on or through our Site, including personally identifiable information. By doing so, you acknowledge that any information shared through the Services will be accessible to the Site and the Experts. Additionally, you recognize that certain content may not be deleted, as it may be tied to Services you received and used by the Experts.

Unless you opt-out, we retain this information as necessary to resolve disputes, provide customer support, and troubleshoot issues as allowed by law.

Service Use, Cookies, and Other Similar Technologies

When you use our Services, we monitor and analyze web traffic and track your behavior while using them. We may collect information such as your IP address, proxy server, operating system, web browser, mobile carrier, and location based on your phone settings. This data helps us conduct market research and improve the quality of our services. We also use cookies to remember your preferences for future visits.

All Customers have the option to be notified by their browser whenever a cookie is sent and can also disable cookies in their browser settings. Please note that turning off cookies may affect or limit some features and functionality on our Site. However, you will still be able to place orders regardless of your cookie settings.

If you have previously accepted cookies on our Site and wish to change or disable them, please follow these instructions for your browser:

Billing Information

When you pay for a service on our Site, you provide payment and related information. Please note that we do not collect, process, or store your payment card details or other payment-related information on our Site. This information is sent directly to third-party payment providers. Without this data, we would not be able to bill you or provide the selected Service.

For tax and financial reporting purposes, we only retain the first 6 and last 4 digits of your card for a certain period. This information may be used to identify you for transactions (e.g., reconciling receipts) or to identify your card issuer in specific cases.

Sensitive Data

The Company does not process your sensitive data unless you explicitly consent to it.

Social Network Pages

We manage official pages on social networks, such as Facebook. When you interact with our social media pages, such as by subscribing, commenting, or liking our posts, we may analyze this data to measure performance and conduct social media marketing analysis, in line with our legitimate interests.

Information Required for Submitting Tax Documentation

To comply with applicable tax and accounting regulations, we may need to submit tax documentation containing your personal data. This may include, but is not limited to, your full name, citizenship, permanent residence, mailing address, date of birth, U.S. taxpayer identification number, or foreign tax identification number.

Among the types of personal data that this Site collects, either directly or through third parties, are: cookies, usage data, data communicated while using the service, device information, unique device identifiers for advertising (e.g., Google Advertiser ID or IDFA), and email addresses.

Full details on each type of personal data collected can be found in the relevant sections of this Policy or in specific notices provided prior to data collection.

Personal data may be provided by the User voluntarily, or, in the case of usage data, collected automatically while using this Site.

Unless otherwise specified, all data requested by this Site is mandatory, and failing to provide it may prevent us from offering our services. In cases where the Site indicates that certain data is optional, Users can choose not to provide it without affecting the availability or functionality of the Service.

If Users are unsure about which data is mandatory, they are encouraged to contact the Owner.

Any use of cookies or other tracking technologies by this Site or third-party service providers is for the purpose of delivering the Service requested by the User, in addition to other purposes described in this document.

Users are responsible for any third-party personal data they provide, publish, or share through this Site.

Mode and Place of Processing Personal Data

Methods of processing

The Company implements appropriate security measures to prevent unauthorized access, disclosure, modification, or destruction of Personal Data.

Personal Data is processed using computers and IT-enabled tools, following organizational procedures and protocols specifically related to the purposes outlined. In addition to the Company, certain individuals involved in the operation of this Site (such as administration, sales, marketing, legal, and system administrators) or external parties (e.g., third-party service providers, mail carriers, hosting providers, IT companies, communication agencies) may have access to the data. These external parties may be appointed as Data Processors by the Company, where necessary. An updated list of these parties is available upon request.

Place

Personal Data is processed at the Company’s operating offices and any other locations where parties involved in the processing are located. Depending on the Customer’s location, data transfers may result in Personal Data being transferred to a different country. Customers can refer to the section detailing the processing of Personal Data for more information on such transfers.

Retention time

Unless otherwise specified in this document, Personal Data is processed and stored for as long as necessary to fulfill the purposes for which it was collected. It may be retained for a longer period to comply with legal obligations or based on the user’s consent.

Purposes of Processing

User data is collected to enable the Company to deliver its services, fulfill legal obligations, respond to enforcement requests, safeguard its rights and interests (or those of its users or third parties), and detect malicious or fraudulent activities. Additionally, the data is used for the following purposes: heat mapping and session recording, analytics, advertising, interaction with live chat platforms, remarketing and behavioral targeting, tag management, interaction with external social networks and platforms, and handling activity data.

For detailed information on the personal data used for each purpose, users can refer to the section titled “Detailed Information on the Processing of Personal Data.”

Detailed Information on the Processing of Personal Data

Personal data is collected and processed for the following purposes, using the services outlined below:

Provision of Services

We process the personal data you voluntarily provide to personalize your experience on the Site and deliver high-quality services under our Terms and Conditions. Specifically, we use your personal data to authorize access to our Services and to fulfill our obligations. This includes processing your information upon registration so that Experts can locate your account and provide you with the requested services. Without the necessary information provided by you under our Terms and Conditions, we will be unable to offer full functionality on our Site or connect you with Experts.

Payment Services

To use our Services, you will need to provide payment details (e.g., credit card information) and billing details via our third-party payment providers. These providers process your personal data securely using encryption and other safeguards. For more information, please refer to our Refund Policy. We do not store your payment data on our servers, and all transactions are secured through our third-party partners.

Additionally, your payment card transaction details, such as the date, amount, and last four digits of your card, may be shared with us by our payment providers to confirm specific transactions or validate promotional offers.

Communications

We may communicate with you via email or other methods (including publicly available notices) for service-related purposes (e.g., welcome letters, security and legal notices, service updates, reminders). Your data may also be used to facilitate communication between you and the Experts. We may also contact you for feedback or to participate in research to improve the user experience.

You can opt out of most communications, except for legal notices or changes to your account settings, using the opt-out mechanisms in the messages we send.

Marketing and Promotion

We may process your personal data to analyze, personalize, and improve our marketing strategies. Unless required by consent, we may send direct marketing emails and special offers. You can always opt out of marketing messages using the provided links in each message or through your account settings.

Analytics and Development

To improve the Site and gain insights into how users engage with our services, we monitor and analyze personal data, including registration details, web traffic, cookies, and usage information (e.g., session duration, location, device type). This helps us develop new features and improve the overall user experience. Polls and surveys may also be conducted for internal purposes, and participation is optional.

Support

In case of disputes or complaints, we may use your data (including communications) to help resolve issues, monitor behavior, and respond to requests.

Compliance with Legal Requirements

Certain data, such as payment information, may be processed to comply with legal and financial regulations. Additionally, data may be used to respond to legal requests or to establish, defend, or exercise legal rights.

Fraud Prevention

We monitor specific data, including your log information and payment details, to prevent fraudulent activities and safeguard your experience on the Site.

Changes

If there are changes to the purposes for processing your personal data, we will notify you via email. You will be asked to consent to any new purposes unless they are compatible with the original ones. Refusal to provide certain personal data may limit access to certain features.

Archival Purposes

We may archive data to meet legal obligations or to establish, pursue, or defend legal claims, which is a legitimate interest of the Company.

Responding to Contact Initiated by You

When you contact us (e.g., via forms, email, or chat), you may provide contact details that we use to respond. Providing information about the Company is considered a legitimate interest.

Combating Inappropriate Behavior and Promoting Safety

We review data to verify accounts, enhance security, and prevent inappropriate behavior, spam, or fraud. Ensuring that the Site is used according to our Terms and Conditions is in our legitimate interest.

Aggregate/De-Identified/Anonymized Data

We may aggregate, de-identify, or anonymize personal data to ensure it is no longer linked to identifiable information (such as your name or email). This data may be used for any purpose, including research or marketing, and shared with third parties at our discretion.

Legal Bases for Data Processing

As outlined above, we process your personal data in various ways based on your use of our Site and participation in our services. Depending on the specific circumstances, the processing of your personal data may rely on one or more of the following legal bases:

Consent. Processing is carried out with the consent you have provided.
Contractual Necessity. Processing is necessary for us to provide our Services in accordance with the Terms and Conditions.
Legitimate Interests. Processing is necessary for the purposes of our legitimate interests, which include:
Compliance with financial and accounting regulations;
Assessing the business performance of the Company through website traffic analysis and financial metrics;
Promoting the Site through social media, media outlets, and affiliates, such as bloggers or influencers;
Preventing fraud and ensuring the proper protection of personal data;
Verifying the credentials of Experts.
Legal Compliance. Processing is required to comply with applicable legislation (e.g., responding to data subject requests).
Vital Interests/Public Interest. In rare cases, processing may be necessary to protect your vital interests or those of another person, or to carry out tasks in the public interest or in the exercise of official authority.

In all instances, we will inform you of the specific legal basis for processing your data, as well as any relevant details, before beginning any data processing, unless we are prohibited from doing so due to legal obligations.

Your Rights as Data Subject regarding Your Personal Data the Company Processes

Right of confirmation. You can obtain confirmation from the Company as to whether personal data concerning you is being processed.

Right of access. You can access your personal data processed by the Company.

Right to rectification. You can ask the Company to have incomplete personal data requiring corrections completed.

Right to erasure (right to be forgotten). You can request the Company to erase personal data. In most cases, the Company will erase it unless otherwise required by legislation.

‍Right of restriction of processing. You can contest the accuracy of your personal data, or in case the Company is not interested in processing your personal data any longer, but you want the Company to do this for different reasons, for example, to bring a claim against somebody and, instead of the erasure of information, its processing will be restricted.

Right to data portability. You can have your personal data transmitted directly from one controller to another, where technically feasible, and when doing so does not adversely affect the rights and freedoms of others.

Right to object to processing of your personal data by the Company. You can object to our processing of your personal data when the processing is related to the performance of our task carried in the public interest or the exercise of official authority vested in us. The other case is if we process your data for the purposes of the legitimate interests pursued by us or by a third party, and you believe that such interests are overridden by your interests or fundamental rights and freedoms. If you make a request with an objection to processing, we will no longer process the personal data unless we can demonstrate compelling legitimate grounds for the processing.

Right to withdraw consent at any time by contacting us. After we receive a withdrawal request from you, we will process it in a timely manner, and we will no longer process your personal data unless otherwise set by law.

Right to request a copy of your personal data. As a registered user, you can also check the data you have provided in your Account.

Right to request the company to correct any information about you. If you believe that it is incorrect, outdated, or incomplete, please contact us. We may ask you questions regarding your user account in an effort to verify your identity. We will make every effort to allow you to exercise your rights as soon as possible and no later than as required by applicable law. If we need to extend the processing period for your application in accordance with applicable law, we will inform you.

Additional Information for California Residents

The California Consumer Protection Act (the “CCPA”), as updated by the "California Privacy Rights Act" (the "CPRA") and subsequent regulations. requires us to provide California residents with some additional information regarding how we collect, use and share personal information. This Section 13(B)(i) only applies to “Personal Information” of California residents, as that term is defined in the CCPA, and it supplements the information in the rest of this Privacy Policy above. Data about individuals who are not residents of California may be handled differently and is not subject to the same rights described in this Section. This Section applies only to the extent required by the CCPA, so some personal information about Californians is not covered by this Section.

If you are a California resident, California law may permit you to request that we provide you with:

The categories of Personal Information we have collected or disclosed about you in the last twelve months;
The categories of sources of such information;
The business or commercial purpose for collecting or selling your Personal Information; and
The categories of third parties with whom we shared Personal Information.
Access to and/or a copy of certain information we hold about you.
An option to delete certain information we have about you.

Certain information may be exempt from such requests under applicable law. For example, we need certain types of information so that we can provide services to you. If you ask us to delete it, you may no longer be able to access or use our Site.

We reserve the right to verify your identity to our satisfaction before responding to your request, which may include, depending on the type of request you are making, the sensitivity of any data you are requesting, and the nature of your relationship with us: verifying your name, asking you to click on a link that we send to your email address, or requesting that you provide us with information about our relationship that only you are likely to have.

California “Shine the Light” law gives residents of California the right under certain circumstances to request information from us regarding the manner in which we share certain categories of personal information (as defined in the Shine the Light law) with third parties for their direct marketing purposes. We do not share your personal information with third parties for their own direct marketing purposes.

Additional Information About Data Collection and Processing

International Data Transfers

We may collect your personal information from, transfer it to, and store and process it in different countries. Whenever we share information outside of where you live, when we are legally required to do so, we make sure an adequate transfer mechanism is in place. We also make sure any third parties we share information with have an adequate transfer mechanism in place, as well.

‍Children’s Privacy

The privacy of children is one of our concerns. The Services are not intended for use by children under the age of 16 without the express permission of their parent or legal guardian.

If you are under the age of 16, you will need to get your parent’s/legal guardian’s permission before submitting any personal data to the Company. We may process the personal data of children under the age of 16, provided that data has been consensually provided by parents/legal guardians for the express purpose of using Services.

Legal Action

The User’s Personal Data may be utilized by the Owner for legal purposes, either in court or in preparation for legal action related to improper use of this Site or associated Services. The User acknowledges that the Owner may be obligated to disclose personal data upon request by public authorities.

System Logs and Maintenance

For operational and maintenance purposes, this Site and third-party services may gather files that log activity on the Site (System Logs) or use other Personal Data, such as IP addresses, for this purpose.

Information Not Included in This Policy

If the User requires further details on the collection or processing of Personal Data, they may request more information from the Owner at any time. The contact details are available at the beginning of this document.

Breach Notifications

If any of your personal data is in breach, we would inform you and the respective data protection agencies as to the accidents without undue delay if there are high risks of violation of your rights as the data subject. We would also do our best to minimize any such risks.

Updating this Policy

We may update this Privacy Policy from time to time. We will post the changes or information about them on our Site.

Contact Us

Please also feel free to contact us if you have any questions about this Policy:

by email at support@orderessay.com; or

by mail at

Updated: November 6, 2024